SMS Opt-In Policy
ClientSignal provides appointment confirmations, reminders, and related transactional notifications on behalf of local service businesses (the “End Businesses”) such as salons, spas, barbers, and wellness providers.
ClientSignal does not collect phone numbers directly.
All SMS opt-ins are collected by the End Business through their booking and intake systems.
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How Customers Provide Consent (Opt-In)
Customers provide consent to receive SMS messages when they:
1. Book an appointment through the business’s online booking platform
(e.g., Square, Vagaro, GlossGenius, Fresha)
2. Provide their phone number in person or over the phone while scheduling an appointment
3. Complete an intake or consent form where they voluntarily supply their phone number
4. Give verbal consent to the business to receive appointment-related text messages
By completing any of the actions above, the customer authorizes the End Business and ClientSignal (their service provider) to send transactional SMS messages related to their appointment.
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Message Types
Messages may include:
• Appointment confirmations
• Appointment reminders
• Scheduling updates or changes
• Follow-up instructions
• Arrival or check-in details
• Other service-related, transactional messages
No marketing or promotional SMS is sent through ClientSignal.
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Message Frequency
Message frequency varies based on upcoming appointments and the End Business’s communication preferences.
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Opt-Out Instructions
Customers may opt out at any time by replying STOP.
To re-enable messages, text START.
For help, reply HELP.
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Carrier Disclaimer
Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
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Support
For questions or assistance, contact: